3okas Terms and Conditions

1 General Terms

3okas (hereinafter referred to as "the Platform", "we" or "our") provides an online gaming and betting service for users in Bangladesh. The platform operates in a safe and transparent environment where every user's rights and privacy are given the highest importance.

These terms and conditions ("Terms") apply to the 3okas website, mobile platform and all related services. These Terms have been prepared in accordance with applicable laws of Bangladesh and must be read together with our Privacy Policy and Responsible Gaming Policy.

By accessing the platform, creating an account, or using any of its services, you confirm that you have read, understood and agreed to abide by all these terms. If you do not agree with any part of these terms, please refrain from using the platform.

2 Eligibility and Account Registration

2.1 Registration Eligibility

To open an account on 3okas, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a resident or citizen of Bangladesh.
• You must not have any previously banned account on 3okas.
• You must operate the account on your own behalf and in your own interest — not on behalf of anyone else.
• All registration information provided must be completely truthful, accurate and up to date.
• If you are a professional player, public figure or a person subject to any restriction, please contact our support team before registering.

2.2 Account Limit per Person

Each individual may open only one account. If multiple accounts belonging to the same person are identified, all such accounts will be closed immediately and any bonus or winnings in those accounts may be forfeited.

2.3 Verification Process

3okas reserves the right to verify your identity, age and address at any time. A copy of your National ID (NID), passport or driving licence may be requested. We reserve the right to temporarily suspend an account if verification is not completed within the specified timeframe.

3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Sharing this information with anyone else is strictly prohibited.

If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately. We use SSL encryption and maintain a secure technology infrastructure to keep your account safe.

• Use a strong password — a combination of numbers, letters and special characters.
• Avoid accessing your account from public or shared devices.
• Always log out after use.
• Change your password regularly.

3okas will not be held responsible for any loss caused by third-party access if it occurs due to the user's own negligence.

4 Deposit and Withdrawal Policy

4.1 Deposits

3okas accepts deposits via the following payment methods:

Deposited funds must come from a payment account registered in your own name. Deposits from third-party accounts are not accepted and any such deposits will be returned.

4.2 Withdrawals

The following policies apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: generally within 1 hour.
• Withdrawals will only be made to the same payment method used for the deposit.
• The account must be fully verified before submitting a withdrawal request.
• Wagering requirements must be met before withdrawing bonus funds.

4.3 Currency Policy

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. To receive this bonus, the first deposit must be at least ৳100.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x) — meaning you must wager 20 times the combined total of the deposit and bonus before withdrawing. For example, if you deposit ৳1,000 and receive a ৳2,000 bonus, you must wager a total of ৳3,000 × 20 = ৳60,000.

5.3 General Bonus Terms

• Each bonus may only be used once.
• Wagering requirements must be completed before cashing out a bonus.
• You may not take another bonus while one is already active.
• Bonuses may have an expiry period — any expired bonus will be considered void.
• 3okas reserves the right to change, modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account will be investigated and the bonus may be forfeited.

5.4 VIP Program

3okas has three VIP tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

You can advance to the next tier through active and regular play. Each tier comes with special benefits and offers.

6 Gaming Rules

The 3okas platform offers slots, card games, fishing games, bingo, sports betting (cricket, football and more) and many other game categories. Each game has its own rules, which are displayed at the time of launch.

6.1 Fair Play Policy

All games are powered by RNG (Random Number Generator) technology, which ensures fair and unbiased results. 3okas is committed to a fair play policy.

6.2 Betting Limits

Each game has specific minimum and maximum betting limits, which are clearly stated in the game interface. 3okas reserves the right to change betting limits at any time.

6.3 Technical Issues

If a technical fault or disconnection occurs during a game, 3okas will make decisions based on server logs. In such situations, our decision will be considered final.

6.4 Sports Betting

For sports betting — including BPL, IPL, T20 World Cup, ICC tournaments, FIFA World Cup and others — 3okas reserves the right to change set odds. If a match is abandoned or suspended, the bet amount will be refunded.

7 Prohibited Activities

The following activities are strictly prohibited on the 3okas platform:

• Creating or operating multiple accounts.
• Bonus abuse, hedging or bonus scheming.
• Money laundering or processing of illegal funds.
• Using fraudulent payment methods.
• Attempting to hack, manipulate or bypass the platform's systems.
• Unauthorised access to another user's account.
• Playing games using automated bots or software.
• Operating an account on behalf of a minor or allowing them access to the platform.
• Registering with false information.
• Harassing, threatening or abusing other users.

8 Responsible Gaming

3okas takes responsible gaming very seriously. We believe that gaming is a form of entertainment only — not a way to solve financial problems.

If you feel that gaming is affecting your daily life, relationships or financial situation, please visit our responsible gaming page or contact our support team.

3okas offers the following features:

• The ability to set self-imposed deposit limits.
• The option to take a temporary account break.
• The ability to self-exclude for an extended period.
• 24/7 live chat support in Bengali.

This platform is for users aged 21 and above only. We encourage parents to use parental control software to protect minors in a family environment.

For more information, visit our Responsible Gaming page.

9 Privacy and Data Protection

3okas is committed to protecting your personal information. We use SSL encryption and modern security technology to keep your data safe.

Details about the types of information we collect and how we use it can be found in our Privacy Policy. These terms and conditions should be read together with the Privacy Policy.

• Your information is not sold to third parties.
• Information may be used for service improvement and verification purposes.
• Information may be disclosed under legal obligations or upon request by authorities.
• You have the right to request to view, correct, or delete your information.

10 Service Cancellation & Suspension

10.1 Rights of 3okas

3okas may suspend or close an account in the following circumstances:

• If a violation of the terms and conditions is established.
• If fraud or deception is suspected.
• If account verification has not been completed.
• For legal or regulatory requirements.
• For technical maintenance.

10.2 User Rights

You may request to close your account at any time. Any remaining funds must be withdrawn before the account is closed. Account closure requests must be made through the support team.

11 Limitation of Liability

3okas will not be held responsible for the following:

• If a game is interrupted due to internet connection issues.
• For problems caused by faults in your device or software.
• For delays or failures in third-party payment processing.
• If account information is lost due to user negligence.
• In the event of unforeseen technical or force majeure circumstances.

Under any circumstances, the total liability of 3okas will not exceed the amount deposited by the user in the last 30 days.

12 Dispute Resolution

In the event of any dispute or complaint, please contact our customer support team first. Our team will attempt to resolve the issue within 72 hours.

If the issue is not resolved through customer support, a formal complaint may be filed. 3okas reviews all complaints impartially and commits to providing a fair resolution.

In dispute resolution, 3okas server logs, game records, and transaction information will be considered as evidence.

13 Changes to Terms

3okas reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will send a notification to your account or display an announcement on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions. Therefore, please visit this page regularly to ensure you are up to date with the terms.

The date of the most recent update is displayed at the top of this page.

14 Contact

For any questions or concerns regarding the terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available on the platform
• Support Hours: Always available (BST)

Our support team provides round-the-clock service in Bengali and is always ready to answer any of your questions.