3okas Privacy Policy

1 Scope of Information Collection

3okas may collect the following information for the purposes of account registration, transaction management, and service improvement:

1.1 Information You Provide Directly

• Name, email address, date of birth, and contact details
• Username and password provided at the time of account creation
• National ID or passport information for identity verification
• Financial transaction details — such as records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Details of communications with the support team

1.2 Automatically Collected Information

• IP address, browser type, and operating system
• Cookies and session data
• Device identification information
• Logs of your activity on the platform — such as login times, game sessions, and betting history

2 Purpose of Information Use

3okas uses your information only for lawful and necessary purposes. Information is used in the following cases:

• To create and manage your account
• To process financial transactions and prevent fraud
• To ensure responsible gaming through age and identity verification
• To improve the security and performance of the platform
• To provide 24/7 customer support in Bengali
• To comply with applicable laws and regulations
• To manage bonuses and promotional offers
• To send important service-related notices

We do not sell or rent your information to any third party for marketing purposes.

3 Information Storage and Security

3okas uses industry-standard security technology to protect your information:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — keeps data secure during transmission
• Storage of information in encrypted databases
• Firewalls and security measures to prevent unauthorized access
• Regular security audits and reviews

3.2 Retention Period

Your information will be retained for as long as your account is active and for as long as necessary to comply with applicable legal obligations thereafter. Records of financial transactions may be kept for an extended period due to legal accountability requirements.

4 Information Disclosure Policy

3okas may share your information with third parties only in the following limited circumstances:

4.1 Service Providers

With trusted partners providing payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services — information is shared only to the extent necessary to perform the service.

4.2 Legal Obligations

3okas may be required to disclose information under a court order, direction from a regulatory authority, or applicable law.

4.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity.

Outside of the above circumstances, your personal information will not be given to any third party without your explicit consent.

5 Cookie Policy

The 3okas website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Use of Cookies

• To keep your login session active
• To remember language and preference settings
• To ensure platform functionality and security
• To analyze and improve the user experience

5.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

6 Your Rights

As a 3okas platform user, you have the following rights:

• Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Withdrawal of Consent: You may withdraw consent at any time to stop the processing of information that is being processed on the basis of your consent.

To exercise these rights, please contact our support team.

7 Protection of Minors

3okas strictly does not provide services to anyone under the age of 21. Age and identity are verified at registration, and if information indicating a person under 21 is found on any account, it will be closed immediately and the relevant information will be securely deleted. We do not knowingly collect any personal information from minors.

8 Third-Party Links

The 3okas platform may sometimes require redirection to websites of payment gateways or game providers (such as Pragmatic Play, Spribe, JILI, PG Soft). These third-party platforms have their own privacy policies, and 3okas is not responsible for how your information is handled there. We advise you to read the privacy policies of those sites.

9 International Data Transfer

3okas is a platform operated primarily for users in Bangladesh. However, our servers and technical infrastructure may be located in other countries. In such cases, your information may cross international borders. For such transfers, we ensure that your information remains protected in accordance with the standards of this Policy.

10 Policy Changes

3okas reserves the right to update or change this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes a notice will be sent to your registered email. Continued use of the platform after changes are made will be considered acceptance of the new Policy.

We recommend that you review this Policy regularly so that you are always up to date on how your information is being managed.

11 Responsible Gaming and Data Policy

3okas believes that responsible gaming and the protection of personal information are complementary to each other. We can identify signs of excessive gaming through analysis of player behavior and provide assistance where needed. Data collected for this purpose is strictly protected and used solely for the protection of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Complaint Resolution

If you have any concerns or complaints regarding the handling of your personal information, please contact us. We will respond within a reasonable time of receiving the complaint and work toward a resolution.

A dedicated responsible officer is in place to ensure compliance with the 3okas privacy policy. For any privacy-related matters, please contact us by email at: [email protected]